NeatSilo Refund Policy

Effective date: 30 October 2026

Free trial first

Every new organisation starts with a 30-day free trial. No payment details are needed, so you can try NeatSilo fully before paying anything.

14-day refund on your first payment

If NeatSilo isn't right for you, you can request a full refund within 14 days of your first payment for a new subscription, monthly or annual.

After 14 days

Payments are non-refundable after 14 days, and we don't refund partial billing periods when you cancel or downgrade. When you cancel, your plan stays active until the end of the period you've paid for. After that, your organisation becomes read-only, so you can still view and export your data.

Your legal rights

If you are a consumer, the law in your country may give you additional rights, such as a right to cancel. Nothing in this policy limits those rights. Where the law requires a refund, we will provide one.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. To request a refund, email support@neatsilo.com with your organisation name and the email used at checkout, or contact Paddle through the link on your receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Referral rewards

If a refunded payment came through a referral, the referral reward for that payment is cancelled.

Contact

Email support@neatsilo.com, or write to Swiftlink L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.

See also our Terms of Service and Privacy Policy.